• Products you wish to return need to be sent to us within 15 days from the date you received your order. We accept returns via mail/self-delivery during office hours for SIU Return Center. Please note that SIU Return Center is closed on weekends and Public Holidays.
• Customers are responsible for the return postage in the event of an exchange or return. The cost of sending the exchange order to the customer will be covered by SIU. The return postage fee depends on the chosen courier service. Return via Grab Express or any other express courier must seek approval from Customer Experience Team first.
• In order to be eligible for a return/exchange, the product must be unused/unwashed and in the original packaging. Returned product(s) must be attached with tags. (Please ensure that you do not discard any packaging materials). Approval for return must be obtained by sending a request to [email protected], WhatsApp +6010-760 7850 or PM our social media accounts.
• Upon approval, you will receive a return address via email.
• Please allow up to 10 – 15 business days for returns/exchanges to be processed, excluding shipping time, and subject to stock availability.
• Please note that there’s a possibility that we may have run out of stock of the products that you would like to exchange by the time we receive your returns, and we will issue a refund to your original payment method or exchange to a different available colour/size.
• Return shipment tracking falls under the customer & customer appointed courier provider responsibilities in making sure it reaches SIU Return Center. Any lost return shipment falls under the responsibility of the customer-appointed courier provider, provided no tracking is available and no proof is available that it reached SIU Return Center.
• SIU reserves the right to not accept any return requests which do not meet our standard return policy. 

Important Information

In order to protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:

• Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage/any domesticated animal.)
• Products showing damage (Torn/Stain/Wrinkle) or Smell (Cigarette/Perfume).
• Products showing excessive wear and tear. Return products must not be soiled, washed or altered, with no visible signs of wear or tear.
• Products lost or damaged due to fire, flood, or natural disaster.
• Products with a missing label or label that has been defaced/removed or the product has been washed.
• Products returned for personal reasons unrelated to product performance or satisfaction.
• Products that have been soiled or contaminated.
• Products that are found to be non-in accordance to SIU Exchange policy but yet are posted to Warehouse/Premise/Return Center shall not be entitled for Return to customer unless cost is borne by customer.

Exchange Eligibility

• Exchanges are only available for size and/or color of the same style. Exchanging for a different product is strictly not allowed.
• Please do not discard any packaging material and ensure everything is returned in the same condition as you’ve received it. Return products must not be soiled, washed or altered, with no visible signs of wear or tear.
• If the preferred size is out of stock, customers may choose to exchange for another color (subject to stock availability) or opt for a return and refund.

Please note:
SIU reserves the right to decide whether or not to compensate, alter, or refund any undelivered order that has not reached the customer within 60 days of the order being placed, as deemed appropriate by SIU.
SIU reserves the rights to withhold any Exchange/Return/Refund if your original product has not reached our warehouse/premise, or did not get earlier approval to mail the product to the Return Centre Address.
Please ensure that refund details given are correct and complete.
Any self-delivery to SIU Return Centre will take 5 business days for processing. Discount codes cannot be re-issued and are non-refundable. If you return the product which was purchased using a discount code, only final payable amount (after discount) will be refunded. SIU reserves the right to amend this policy at any time without prior notice.

Colors & Measurements
We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. Our product are stone wash and we cannot guarantee the display colour are exactly the same when you received it. The color you see will also depend on your electronic device, and we cannot guarantee that yours will accurately display such colours.   
The product’s measurements stated on SIU website are only approximate values to give you a better understanding of the products. They are not a guarantee of the actual measurements of the product you receive. The final measurements of product may vary depending on the material used in production.
A measurement variance of up to 5% is considered acceptable under the Manufacturing Acceptance Criteria.
Hereby to say, this product is produced manually in a factory in which we are unable to eliminate human factors which influence behavior at work for the final product.